Privacy Policy

Refund and Return Policy

At 3MBK, we aim to ensure complete customer satisfaction. Our refund and return policy is designed to provide clarity on your rights and obligations when purchasing products or services through our mobile application, website, or any other platform (hereinafter referred to as “we,” “us,” or “our”). Please read this policy carefully before making a purchase.

1. Refund Eligibility:
Refunds are issued under the following conditions:
- The product or service you purchased is defective or not as described.
- You did not receive the product or service within the specified timeframe.
- A cancellation request is submitted before the product or service has been dispatched or rendered.

2. Return Policy:
Products purchased through our platform may be eligible for return if:
- The product is in its original condition, with packaging intact.
- The return request is initiated within 7 days of receipt.
- Proof of purchase, such as an invoice or receipt, is provided.

3. Non-Refundable and Non-Returnable Items:
The following items or services are not eligible for refund or return:
- Digital products or services that have been downloaded or accessed.
- Items marked as “final sale” or “non-returnable.”
- Products damaged due to misuse, mishandling, or improper storage.

4. Process for Refunds and Returns:
- To initiate a refund or return, please contact our support team at support@3mbk.com.
- Provide the details of your purchase, including your order number, and the reason for the refund or return request.
- Upon approval, you will receive instructions on how to return the product or receive a refund.

5. Refund Timelines:
- Refunds will be processed within 7 business days after the returned item is received and inspected.
- Depending on your payment method, the refund may take additional time to reflect in your account.

6. Cancellation Policy:
- Orders may be canceled before shipment or service delivery by contacting us promptly.
- Once an order has been shipped or a service has been rendered, it may no longer be eligible for cancellation.

7. Contact Us:
For any questions or concerns regarding our refund and return policy, please reach out to our customer support team:
- Email: support@3mbk.com
- Phone: +971 58 1323 407

We reserve the right to update or modify this policy at any time. Please review this policy periodically to stay informed about our terms.