3cx wallboard 

Nowadays the customers demand a call center to provide quick and satisfying answers to their calls and they expect this at any time at any cost.The great challenges in every call centers are facing is this

the 3CX Wallboard Empowers Call Centers option features

The 3CX Wallboard in PRO Edition can help you achieve cent percentage first contact resolution. the wall board is a very efficient and powerful tool for 3cx call center management.it enables you to direct the manpower as well as resources where to they are most wanted,getting calls answered rapidly by the right agent.

The 3CX is the number one call centre solution .The Wallboard displays real time call queue statistics that are critical in any call center management.

The 3cx Wallboard trace the number of busy call agents, the answered calls,the waiting calls, the total talk time, the callbacks,the call  waiting time, and all the abandoned calls .3cx wall board provides all the information that a manager needs to make decisions.

by Using the 3cx Wallboard, the managers can see the real time status updates of all incoming calls, it helps to determine whether agents are keeping up with the call flow. also they can contrast with different call queues, by using the Switchboard, can move calls to available agents to ensure rapid responses.

For the purpose of easy viewing the 3cx Wallboard can also be used with a projector or a big screen, and managers can leave messages for participants on the Wallboard to motivate agent activity.

Using the Wallboard, and any other 3CX queue management features, call center managers can eliminate the call waiting time and see that calls go to the best agents for the caller’s needs.

Contact 3MBK Technologies today at +971 58 1323 407 , +971 4 252 07013 or email info.uae@3mbk.com and Experience the future of wireless networking with our innovative solutions!.